Project:

Model solutions in the field of professional customer service in the hairdressing and cosmetics industry (original project name: Modelowe rozwiązania w zakresie profesjonalnej obsługi klienta w branży fryzjerskiej i kosmetycznej

Cooperation for innovation and the exchange of good practices
Activity: Strategic partnerships in development and vocational training

Partners:

• TEB Edukacja sp. z o.o., Poland – lead partner
• ECIPA UMBRIA SCARL, Italy
• LLORÉNS-ESTEVE S.L., Spain
• EDUEXPERT sp. z o.o., Poland

Project objective:

Within the project, experts will develop e-learning courses on soft skills – customer service, graphics, videocasts, presentations, worksheets, scenarios, on-line methodological guides with scenarios, animations and interactive exercises.

Realization time:

01.12. 2019 -30.11.2021

Description:

The main goal of the project is to develop 8 innovative e-learning courses on customer service, free of charge, available online, for:
– pupils and teachers of vocational schools, and formal and non-formal education centers,
– professionally active employees of hairdresser’s and beauty salons,
– graduates of vocational schools majoring in the hairdressing and cosmetics industry,
– institutions supporting the process of professional development – Centers for Vocational Education and Teacher Training centers.

Project website: www.teb.pl/oferta-edukacyjna/efs/

„Project funded under the European Union Erasmus+ program”